🚀 Hiring: Microsoft Dynamics 365 (CRM) Functional Support Consultant

📍 Location: Bangalore
🕒 Experience: 14+ Years
⚡ Employment Type: Full-Time / Contract

🌟 Role Overview

We are looking for an experienced Microsoft Dynamics 365 (CRM) Functional Support Consultant with strong expertise in CRM functional support, configuration, and stakeholder management. The ideal candidate should have hands-on experience in Customer Service, Sales, CI Data/Journeys, CRM administration, and support operations within enterprise environments.

🔹 Key Skills Required

• Microsoft Dynamics 365 (CRM) Functional Support
• Customer Service & Sales Modules
• CI Data / Journeys Concepts
• CRM Configuration & Customization
• Forms, Views & Business Rules
• Security Roles & Data Models
• Queues & Case Management
• Dataverse Queries
• Excel Import/Export & Data Fixes
• ServiceNow / Jira / Azure DevOps
• Azure & Third-Party Integrations
• Stakeholder Management
• Incident & Support Management

🔹 Roles & Responsibilities

• Provide functional support for Microsoft Dynamics 365 CRM applications
• Configure CRM forms, views, business rules, security roles, and workflows
• Manage queues, case management, and customer service processes
• Perform data corrections and maintenance using Excel import/export and Dataverse queries
• Support incident management, troubleshooting, and issue resolution activities
• Coordinate with technical teams for integration-related issues involving Azure and third-party systems
• Work with ServiceNow, Jira, Azure DevOps, or similar ITSM tools for ticket handling and tracking
• Collaborate with business and IT stakeholders to understand support requirements and provide solutions
• Ensure system stability, user support, and process improvements across CRM operations